Privacy, terms, and refunds

Privacy

What we collect

• What you type into a form on this site: your name and email, plus your organization, role, and message if you add them.
• Order details when you buy direct: your name, email, what you bought, and the shipping address for print orders. PayPal handles the payment, so we never see or store your card or bank details.
• Basic site statistics. Google Analytics and Cloudflare show us which pages people visit and how they found the site. Google Analytics uses cookies to do this.

How we use it

• To deliver your order and answer your questions.
• To send KYA updates if you asked for them. Email us anytime and we will take you off the list.
• To see which pages and campaigns bring readers to the site.

Who else handles it

We use a few services to run the site: PayPal for payments, Google for form storage, email, and analytics, and Cloudflare and Bluehost for hosting and security. Each one handles data under its own privacy terms. We don't sell or rent your personal information.

Your choices

Email info@kyabook.com to see, correct, or delete the information we hold about you. We keep order records as long as we need them for tax and accounting. This site is meant for professionals and isn't directed to children under 13.

Terms of sale

• Prices. Prices are in U.S. dollars, per copy. You pay through PayPal, with a PayPal balance or a card.
• Digital edition. We email the EPUB and PDF files within one business day of your order. The files are for your own use, so please don't share, post, or resell them. Each PDF may show your email address on its pages.
• Print editions. Shipping is included for U.S. addresses, and we email you when your order ships. If you're outside the U.S., email us before you order and we'll work out shipping.
• Teams and bulk orders. Direct orders go up to nine copies. For 10 or more copies, or digital copies for a group, use the institutional form and we'll send a quote.
• About the content. Know Your Agent offers a governance framework and the authors' views. It isn't legal, regulatory, or compliance advice for your institution.

Refunds

• Digital edition. If a file won't open or something looks wrong, email us and we'll fix it or send new files. If you're not happy with the book, email us within 30 days of purchase for a full refund.
• Print editions. If a copy arrives damaged or misprinted, email us a photo within 30 days and we'll replace it at no cost. Changed your mind? Email us within 30 days, send the book back in new condition, and we'll refund the book price when it arrives. We cover return shipping only when the book arrived damaged or we sent the wrong one.
• Cancellations. Email us before a print order ships and we'll cancel it and refund you in full.
• How refunds are paid. Refunds go back to your original payment method through PayPal.
• How to ask. Email info@kyabook.com with your name and the email you used at checkout.